Our COVID-19 changes to keep you safe, while we keep you safe.

The world is changing, and whether a temporary event or longer-term, we have made some changes to our processes so that we can continue working with homeowners in Arizona to peacefully resolve rattlesnake conflicts.

Fortunately, the nature of our works makes this relatively easy for us with just a few changes. We don’t have a central office and already have used technology to organize and cooperate remotely for almost 10 years. We’re a bunch of snake nerds, so “social distancing” kind of comes naturally for us 🙂

Here’s what we’re doing. A lot of it sounds scary but we want you to know that we are taking this situation as seriously as you are:

Update 05/17/20:
In accordance with recommendations from State of Arizona, we are changing our COVID-19 response policies to include these revisions:

  • We will resume cash/check/credit card payments upon request.
  • We will resume snakes found within buildings and homes, and masks will be worn in these instances.

Company-wide:

  • All Rattlesnake Solutions employees and contractors are required to follow CDC-recommended social distancing procedures at work and at home.
  • Though Arizona has not issued any “shelter in place” action at this point, where only businesses determined to be “essential” to the health and well-being of the community, are allowed to operate. Categorically, Rattlesnake Solutions would be listed under “exterminators” and “construction” by the guidelines available for states who have issued this order, and federal recommendations. We will watch this closely and continue to provide rattlesnake-related services as needed for as long as we are able to.
  • Any employee or contractor who feels ill or has come in contact with a potential COVID-19-infected person will be removed from rotation to follow a 14-day quarantine.
  • In the event that one of our team is tested positive for COVID-19, any customers who have been serviced by that individual will be notified immediately.

Rattlesnake Relocation Services

  • Our team will not enter any homes unless absolutely necessary (the snake is inside the home, or no other access to the backyard, etc.). We will use side-gates or any alternative entry-points available instead.
  • All conversations with our customers will take place outside with a minimum of 6’of distance. We’d love to shake your hand, but at the moment it’s not a great idea.
  • Payment for services will be restricted to invoices sent by email, which can be securely paid online by credit/debit card

Property Inspection Services

  • All discussion and review of the property will be performed outside, on the phone, or at a distance of greater than 6′.
  • Our team will not enter any homes unless absolutely necessary (the snake is inside the home, or no other access to the backyard, etc.). We will use side-gates or any alternative entry-points available instead.
  • All conversations with our customers will take place outside with a minimum of 6’of distance. We’d love to shake your hand, but at the moment it’s not a great idea.
  • Payment for services will be restricted to invoices sent by email, which can be securely paid online by credit/debit card

Snake Fencing Services

  • All discussion and review of the property will be performed outside, on the phone, or at a distance of greater than 6′.
  • Our team will not enter any homes unless absolutely necessary (the snake is inside the home, or no other access to the backyard, etc.). We will use side-gates or any alternative entry-points available instead.
  • All conversations with our customers will take place outside with a minimum of 6’of distance. We’d love to shake your hand, but at the moment it’s not a great idea.
  • The sales team, installers, quality assurance personnel can complete all tasks without in-person conversation and will make all attempts to do so.
  • Payment for services will be restricted to invoices sent by email which can be securely paid online by credit/debit card, or by phone.

Education and Training

  • All educational events, presentations, displays, and training sessions have been canceled or postponed until further notice.